Let FEMA Know if Your Situation Changes

LINCOLN, Neb. – After registering for federal disaster assistance, it is important to let the Federal Emergency Management Agency (FEMA) know of any changes in your contact information, insurance and bank deposit information.

Without current contact information on file with FEMA, applicants could miss important correspondence or telephone calls. Survivors can update their applications with changes to their mailing address, phone number, email address, bank deposit information or insurance claim status in several ways:

• Online, visit www.DisasterAssistance.gov.

• On a smart phone, download the FEMA app and click on “disaster resources,” then “apply for assistance online.”

• By phone, call FEMA’s toll-free registration line at 800-621-3362 or 800-462-7585 (TTY).

• Visit a Disaster Recovery Center and speak to a FEMA specialist one-on-one. To find the nearest DRC, go online to FEMA.gov/DRC.

For more information on Nebraska disaster recovery, visit fema.gov/disaster/4420.

Attached and below is from the DR 4420 NE Fact Sheet: Understanding Your FEMA Letter.

Understanding Your FEMA Letter

If you applied for assistance from the Federal Emergency Management Agency (FEMA) because you sustained damage from the March winter storm, straight-line winds and flooding in Nebraska, you will receive a letter from FEMA in the mail or via email. The letter will explain the status of your application and how to respond. It is important to read the letter carefully. Your letter will include the amount of any assistance FEMA may provide to you and information on the appropriate use of disaster assistance funds.

You may need to submit additional information for FEMA to continue to process your application. Examples of missing documentation may include:

  • Proof of insurance coverage
  • Settlement of insurance claims
  • Proof of identity
  • Proof of occupancy
  • Proof of ownership
  • Proof that the damaged property was your primary residence at the time of the disaster

If you have questions about the letter, you may go online to DisasterAssistance.gov; call the disaster assistance helpline at 800-621-3362 or 800-462-7585 (TTY); or visit a disaster recovery center. To find center locations and hours, go online to FEMA.gov/DRC or download the FEMA mobile app.

To determine if you are eligible for federal disaster assistance, a FEMA inspection determines whether your home is safe, sanitary and functional. FEMA regulations define safe as secure from disaster-related hazards or threats to occupants; sanitary as free of disaster-related health hazards; and functional as an item or home capable of being used for its intended purpose.

FEMA considers the following factors when determining whether assistance will be provided:

  • The exterior of the home is structurally sound, including the doors, roof and windows.
  • The electricity, gas, heat, plumbing and sewer and septic systems function properly.
  • The interior’s habitable areas are structurally sound, including the ceiling and floors.
  • The home is capable of functioning for its intended purpose.
  • There is safe access to and from the home.

FEMA assistance is not the same as insurance. FEMA assistance only provides funds for basic work to make a home habitable, including toilets, a roof, critical utilities, windows and doors.

You Can Appeal FEMA’s Decision

If you disagree with FEMA’s decision, or the amount of assistance, you may submit an appeal letter and any documents needed to support your claim, such as a contractor’s estimate for home repairs.

FEMA cannot duplicate assistance provided to you by another source, such as insurance settlements or another program. However, if you are underinsured you may receive further assistance for unmet needs after insurance claims have been settled by submitting insurance settlement or denial documents to FEMA. FEMA does not provide assistance for insurance deductibles.

You must file your appeal in writing to FEMA. In a signed and dated letter, you must explain the reason(s) for your appeal. Your appeal letter should also include:

  • Your full name
  • Disaster number
  • Address of the pre-disaster primary residence
  • Your current phone number and address
  • Your FEMA registration number on all documents

If someone other than you or a co-applicant is writing your letter, that person must sign the appeal letter, and you must provide FEMA with a signed statement authorizing the individual to act on your behalf.

Your letter must be postmarked within 60 days of the date on your determination letter. Appeal letters and supporting documents may be submitted to FEMA by fax or mail, in person at a Disaster Recovery Center, or online if you have a FEMA online account. To set up a FEMA online account, visit www.DisasterAssistance.gov, click on “Check Status” and follow the directions.

By mail:
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

By fax:
Attention: FEMA

Release date: March 29, 2019Release Number: NR-005-4420
State of Nebraska and FEMA Will Open a
Disaster Recovery Center in Sarpy County
Lincoln, NE – The State of Nebraska and the Federal Emergency Management Agency will open a Disaster Recovery Center on Saturday, March 30 in Sarpy County. Recovery specialists from the Federal Emergency Management Agency (FEMA) and the U.S. Small Business Administration (SBA) will provide information on available services, explain assistance programs and help survivors complete or check the status of their applications at the center.
Center location and hours are:
Disaster Recovery Center
3802 Raynor Parkway
Suite 201
Bellevue, NE 68123
Opening March 30: 7 a.m. to 7 p.m.
Regular hours: 7 a.m. to 7 p.m. every day

Nebraska homeowners, renters and business owners in Butler, Cass, Colfax, Dodge, Douglas, Nemaha, Sarpy, Saunders and Washington counties which were included in the major disaster declaration for Individual Assistance, may apply for assistance for uninsured and underinsured damage and losses resulting from severe winter storm, straight-line winds and flooding.


Disaster Recovery Centers are staffed by representatives from FEMA, the SBA, and other federal and local agencies. One-on-one assistance includes:

  • Help to register for FEMA’s Individual Assistance program.
  • Help completing paperwork and checking the status of your application.
  • Help applying for the SBA’s low-interest disaster loans for businesses, private nonprofits, homeowners and renters.
  • Referrals to other state, federal and voluntary organizations offering information about additional disaster assistance.
  • Help understanding how to appeal FEMA eligibility decisions.
  • Accommodations to meet the needs of the entire community including people with disabilities. Centers are equipped with captioned phones, video remote interpreting and assistive listening devices.

If you need an accommodation or assistance due to a disability, please notify FEMA staff at the time of registration or anytime during the assistance process.


Applicants for disaster assistance should have the following information on hand:

  • Social Security number
  • Address of the damaged primary residence
  • Description of the damage
  • Information about insurance coverage
  • A current contact telephone number
  • An address where they can receive mail
  • Bank account and routing numbers for direct deposit of funds

Many of the services available at Disaster Recovery Centers are also available by calling the FEMA Helpline at 800-621-3362, voice/VP/711. Multilingual operators are available. TTY users may call 800-462-7585. Lines are open daily from 7 a.m. to 10 p.m. local time.


SBA disaster assistance employees are committed to helping businesses and residents rebuild as quickly as possible. SBA representatives are available to answer questions about SBA’s disaster loan program and help business owners and residents apply for low-interest disaster recovery loans.

Businesses and residents can visit http://www.SBA.gov/disaster, call SBA’s Customer Service Center at 800-659-2955 or email disastercustomerservice@sba.gov. TTY users may also call 800-877-8339.

For more information on Nebraska’s disaster recovery, visit fema.gov/disaster/4420.